21 May 2009

Understanding Tally.ERP 9 Control Center

Tally Control Center is another new feature which is introduced in Tally.ERP 9. Control Center keeps track of your Tally.Net id details. It has many features but most important reason you have to visit control center is to change the password for your Tally.Net id.
While Re-activating your Tally.ERP 9 you would need your Tally.Net Id and password. And if you forgot the password then you need to reset the password. The process of resetting the password has been explained in previous post on Tally Support Center. When the password would be reset the it has to be changed to the one which is easier to remember. To do so you have to open control Center by pressing Ctrl+K. A login screen would pop up the enter your Tally.Net id and password. Copy paste the password which you have got in your email by pressing Ctrl+Alt+V. Control Center would open and here you would find all option which Tally has provided. With other option you would find change password option also. Enter the change password optiona dyou would get another screen to change your password. Here again paste the the password in old password column and enter the new password in New Password field. Repeat the same password again and press enter. Your password is changed. Do note that this is an internet based activity, so you need to start the Internet on your computer before accessing this service.

Other options
The other options in control center are manage your ids where you can see all your Tally.Net ids, their status etc.
In change My Profile where you can change the details regarding you e.g. your name and your phone number. The future services like Tally Job and Recruitment and Tally shop would be activated here it self.

16 May 2009

How to get support on Tally.ERP9 more promptly?

ApniTally readers have given some mind scraching response to Tally.ERP9 Post. While Sandeep has his apprehensions related to downgrading to Tally9 if he finds some trouble, for Mahen its not right time to upgrade to Tally.ERP9 as he finds some problems in excise and VAT and TDS. As you can not track back if you upgrade to Tally.ERP9, the solutions is what Mahen has done. As he has rightly sent the problems to Tally support , I would like to say that this is the right method get your problems solved as soon as possible.
As all Tally users are working on different kinds of accounting environments they get different kinds of problems. If your kind of work environment is having some sort of trouble them it should be reported to Tally. Two cases are possible, One there is an actual error as things cannot be done and second users must not be knowing how to do the particular task. In both the cases reporting the matter in full details to support@tallysolutions.com is going to provide you the much needed help.

Support Center

Tally has introduced an inbuilt mechanism to get the support in Tally.ERP9. It is called the Support Center. Until now you were getting help by pressing Alt+H now you can get support from Support Center by pressing Ctrl+H. Here press Alt +L and you would see the login screen it. Remember the email id which you have given while activating Tally.ERP9? Where you have recieved unlock Key for Tally! You have to enter the same email id and the password which you have recieved on the same email id. Remember you should be connected to internet before doing this thing as this would be an internet based activity.
If you dont remember the Tally.Net password then you need not to worry. Press F5 and you would get another email regrding password as it would be RESET. Check the mail copy the password by pressing Ctrl+c and paste in Your Tally.Net Pawword field by pressing Ctrl+Alt+V. Login with this new password.

Here press Alt+N or click new Issue to report new issue.
Select Tally Solutions Pvt. Ltd. in Send to field, give descriptive heading in Subject field and full description. Press Enter and the matter is reported to Tally!!! You would get the response very soon and get a ticket number related to issue reported by you. I don't think this can become easier then this.
You can keep track of all your issues and apply filters on them also to sort out the required one. If any one neds this simplicty then he has to upgrade to Tally.ERP9.
You should change the Suport password from the given by Tally to one which is easily can be remembered by you. How you can do this wold be explained in coming post.